Technical Support Administrator, London

Description

Pageant Media Limited is an independent business information company that was formed in 1998 and has grown to become a leading information provider within its core financial services markets. We provide high-value, specialist business information to the, hedge funds, real estate, insurance and online gaming industries. We deliver key information to defined target audiences through  news , data , events and community websites. Our London Headquarters employs over 150 staff in a modern office in the City. We also have offices in New York and Hong Kong employing a further 80 staff.

Technical support and administration of websites and business applications

 

Managing the Support Desk

  • Providing 1st line support where necessary
  • Checking support tickets are being assigned and allocated correctly
  • Reporting progress, status and analysis back to the business
  • Liaising with the dev team when tickets require development resource

 

Operations Support

  • Managing Domain purchases and renewals
  • Managing critical shared mailboxes
  • Ensuring business critical subscriptions are maintained and active as required

 

Application Support

  • Helping editors with day to day work on Wordpress
  • Helping the marketing team with day to day work on Pardot
  • Helping the events team with Webinars

 

 

Requirements
  • Should be detail orientated, and highly organised with project management skills.
  • An excellent communicator, good team player, who possesses strong analytical skills.
  • Self-starter, professional, first class interpersonal skills with high energy and enthusiasm.
  • Should be professional and respectful of others and honest.
  • Able to work well in a fast, high pressure and changing environment with excellent decision making skills. Proven ability to multitask and meet tight deadlines.
  • Team player – must be able to support business at all levels and work well with other departments.
  • Must be end user and customer focused with humble attitude and willingness to help.
  • Able to aptly identify opportunities and influence team to act on them.
  • Should possess a problem solving attitude for tackling a diverse range of challenges and responsive to the needs of the business.
  • Must possess exceptional operational knowledge, be a strong people and process manager with strong technical skills.
  • Ability to work independently and under pressure in a fast moving environment, dealing with staff at all levels in the organisation through to senior company executives. Well able to solve problems creatively, as clients expect from us.
How to Apply

Please email a cover letter and CV to Gavin Clink G.clink@pageantmedia.com